Frequently asked questions

Q. How long will it take to receive my product?

A. Please allow 3 to 5 business days for processing and 5 to 10 business days for shipping.

A. For custom wigs, please allow 3 to 5 business days for processing and 8 to 14 business days for shipping.

Q. What is your return policy?

A. No refunds, exchanges are only accepted within 10 days, if you did not receive the correct product you purchased. Product must be in same condition as received.

Q. How should I care for my extensions? 

A. You can click ‘Hair Care’ at the bottom of the homepage for specific hair care tips. 

Q. What size lace should I order ?

A. If you want a middle part you can order the 4x4 or 5x5 lace closure. If you want a side part I highly recommend ordering the 5x5 closure which offers more parting pace.

Q. Does the HD lace blend with darker skin complexions ? 

A.  HD lace is made to blend with a variety of skin complexions, however if you are a darker tone you will need to use a lace tint.

Lace tint products suggested: 1. Ebin  2. TruMatch LaceConceal  3. The Wig Gurus 

Q. Does transparent lace blend with every skin tone ?

A. No it wouldn't be the best option, because it is a white film lace. If you  choose to do so I recommend tinting the lace before installing. Hd lace is recommended for a more seamless look.

 Q. How many bundles should I order? 

A. The number of bundles depends on the lengths you want. The shorter bundles have longer wefts and the longer bundles have shorter wefts. Any lengths over 22” most customers will order 4 bundles. 

Q. How long does this hair last? 

A. Our virgin hair extensions can last through multiple installs. The longevity of your extensions depends heavily on how they are cared for. On average they can last up to 1 year or longer.